Introduction
Quality management is the management of activities and functions which are involved in determination of quality policy and its implementation. It ensures that the relevant organization, product or service is consistent. The four main components of quality management are quality planning, quality control, quality assurance and quality improvement · 2) Employee Resistance. Total Quality Management requires change in mindset, attitude and methods for performing their jobs. When management does not effectively communicate the team approach of Total Quality Management, workers may become fearful, which leads to employee resistance. When workers resist the program, it can lower employee Quality management tools. The above basic tools are classified under 2 categories “Data Acquisitions” and “Data Analysis”. Check sheet, Histogram and Control chart are Data acquisition and Cause and effect diagram (Fishbone diagram), Pareto diagram, Flowchart and Scatter diagram comes under Data analysis
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according to haigh and morris (), quality management is an ingredient towards adequate quality delivery to blogger.comy management involves: management systems, delivery, quality, cost, technology and of course the employees, because according to donaldson, (), no matter how perfect a strategy might be, it depends on people for We will write a custom Essay on Quality management specifically for you for only $ $11/page certified writers online Learn More As a part of quality management, the feedback is taken and incorporated in the design of new products Quality management is the management of activities and functions which are involved in determination of quality policy and its implementation. It ensures that the relevant organization, product or service is consistent. The four main components of quality management are quality planning, quality control, quality assurance and quality improvement
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Introduction
The UK Retail Industry: A Case of TQM at Tesco Supermarket Origin and development of TQM. Provision of high quality services is at the top of the agenda of any form of senior management. Quality is used as a strategic weapon that companies use to compete within the current markets (Heckl, et al., ) A Quality Management System consists of different areas, including processes and procedures. A process consists of a sequence of actions that transforms an input into value-added output. A process map is the visual representation of a process in such a way that the flow of work/activities can be clearly seen Total quality management an sustainable competitive advantage Wruck and Jensen. (, ) observes that value and uniqueness are the characteristics that allow the resources and capacities to generate competitive advantage. They go on to suggest that the valuable character of TQM can be understood from two perspectives
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according to haigh and morris (), quality management is an ingredient towards adequate quality delivery to blogger.comy management involves: management systems, delivery, quality, cost, technology and of course the employees, because according to donaldson, (), no matter how perfect a strategy might be, it depends on people for A Quality Management System consists of different areas, including processes and procedures. A process consists of a sequence of actions that transforms an input into value-added output. A process map is the visual representation of a process in such a way that the flow of work/activities can be clearly seen Total quality management an sustainable competitive advantage Wruck and Jensen. (, ) observes that value and uniqueness are the characteristics that allow the resources and capacities to generate competitive advantage. They go on to suggest that the valuable character of TQM can be understood from two perspectives
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